Returns & Exchanges

At Nathan James, we stand by our quality and offer a 100-day return policy to ensure you love your new furniture. If you are not completely satisfied, we make the return process simple and stress-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to start your request.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email.

• 3.
  Pack Your Item

  Carefully disassemble the furniture and pack it back into its original packaging to ensure safe transit.

• 4.
  Ship and Refund

  Drop the package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.